Effective Date: 31/08/2023

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At SHINING SURE, customer satisfaction is our top priority. Our products are crafted with care and undergo thorough quality checks to ensure they meet our high standards. However, we understand that sometimes issues can arise during the shipping process. Please review our refund policy below.

Non-Returnable Products

Please note that all our products are non-returnable. Once a product has been delivered, we do not accept returns. However, in cases where the product arrives damaged, we offer a refund or replacement as outlined below.

Damaged Products

If you receive a damaged product, we are here to help. Follow these steps to report the issue and request a refund or replacement:

  1. Proof of Damage:
    • Take clear photographs of the damaged product and the packaging it arrived in. Ensure the damage is visible in the photos.
  2. Time Frame for Reporting:
    • Report the damage to us within 6 hours of receiving the product. Claims made after this period may not be honored.
  3. Contact Method:
    • Send the photographic evidence and your order details (order number, name, and contact information) to our dedicated customer support email at shiningsuresupport@gmail.com or use the contact form on our website.
  4. Evaluation:
    • Our team will review the submitted evidence and may contact you for further information if needed.
  5. Courier Company Claim:
    • We will file a claim with our courier company based on the evidence you provide. This process may take some time, but we will keep you informed throughout.
  6. Customer Compensation:
    • Once the claim is processed, we will offer you a choice between a full refund or a replacement product.
      • Refund: If you choose a refund, it will be processed through your original payment method.
      • Replacement: If you choose a replacement, we will ship it to you at no additional cost.
  7. Shipping Costs:
    • We will cover the shipping costs for the replacement product if you opt for one.

Important Information

  • Non-Returnable: All products are non-returnable once delivered.
  • Timely Reporting: Damage must be reported within 6 hours of receipt.
  • Proof Required: Clear photographic evidence is required to process claims.
  • Contact Information: Direct all claims to shiningsuresupport@gmail.com or use the contact form on our website.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please do not hesitate to contact our customer support team.

Thank you for choosing SHINING SURE.

Contact Information:

  • Email: shininsuresupport@gmail.com
  • Website: www.shiningsure.com